Three ways to reach a person

You Need a Real Person at Crazyking Casino Right Now

Reach Crazyking Casino support by live chat, e-mail or phone, and a real person answers 24/7 all year round, day or night.

Contact support now MGA-licensed, eCOGRA-certified

Paid out today

567,925 A$

7,454 Players online now

MGA LicensedRegulated by the Malta Gaming Authority since 2018 under license MGA/B2C/738/2018.

Fast PayoutsAverage withdrawal time 16 minutes. A$43M paid weekly to 166,000+ players.

Data Protected128-bit SSL encryption. Audited by eCOGRA and Gaming Laboratories International.

The moment you need a human

Which Channel Reaches a Person Fastest?

Most players worry that support is slow or hidden; all three channels here reach a person.

Your deposit has not shown up

Live chat suits a locked account or a deposit that has not landed, and someone replies in about 1 minute at any hour.

Start chat

Keep it in writing

E-mail suits documents, statements and anything you want in writing; write to [email protected] and a reply comes in about 6 hours.

Write to us

You would rather talk it through

Phone suits a bonus dispute or a withdrawal you need explained; call +61 2 6937 8600, AEST, and a person picks up in about 1 minute.

Call us

Four details for Australia

Australian Players, Local Number, Local Hours

After two minutes here you will know your local number, your time zone, your language and who supervises us.

How to reach us

Australian phone+61 2 6937 8600

Support time zoneAEST

Support languagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

Supervisory authorityMalta Gaming Authority, licence MGA/B2C/738/2018

If play stops being fun

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

What Should I Have Ready?

Around a minute of gathering means the first reply can solve rather than ask.

Registered e-mail address
Account username or player ID
Payment reference or receipt
Screenshot of the error
Short summary of the issue

Six addresses, one per question

Crazyking Casino Departments and Their E-mail Addresses

Useful the moment a general reply feels too slow and your question belongs to one team.

Account

General support[email protected]

Verification documents[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Six Operator Details

Company, License and Written Contact

A worry about where your money sits fades once the licence and address are visible

Company

Legal NameCrazyking Casino Ltd.

Company NumberC-92666 (Malta)

AddressTriq il-Kbira, Sliema

License

RegulatorMalta Gaming Authority

License NumberMGA/B2C/738/2018

Written Contact

Support E-mail[email protected]

Talk to Someone Outside the Casino

Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register work separately from any operator and cost nothing. Their counsellors and registers answer Australians directly, and take the pressure of a decision off your shoulders.

Gambling Help Online. Free, confidential counselling for anyone in Australia worried about their gambling or someone else's, by chat and by phone.

Lifeline Australia. A crisis line staffed day and night for Australians in distress, whatever the cause of the call.

BetStop National Self-Exclusion Register. The national register that blocks you from all licensed gambling sites in Australia for a period you choose.

Late Night Doubts

Any Hour Answered, E-mail Often Slower

Late at night, when a payment looks stuck, this shows who picks up and how fast

Live Chat

Chat Availability24/7 all year round

Chat First ReplyOne minute

Time ZoneAEST

E-mail

E-mail Address[email protected]

E-mail ReplySix hours

Phone

Phone Number+61 2 6937 8600

Phone WaitingOne minute

Getting unstuck fast

Crazyking Casino Support, Answered Plainly

At the moment your question can't wait, these six answers clear most of it up.

accountDoes support actually work at night and on weekends?+

Nothing changes once the office clock stops. Our team answers at midnight, on Saturdays and through public holidays, every day of the year. Weekends in Sydney make no difference to the queue either.

accountWhat if I want a copy of my data, or want it deleted?+

Send a request to our privacy address and the team will arrange a copy of the data held on your account, or its deletion where the rules allow. Allow a little time for the identity check to complete first. Some records must be kept for licensing reasons, and the reply will say which.

accountWhy do you need my details before helping me?+

Give the e-mail address registered as your login identifier, plus your full name and date of birth. That trio is enough for a chat or phone adviser to pull up your account. A password is never requested, so treat any such ask as suspicious.

accountDo I need to wait for verification before I can play?+

Expect about forty-one hours from the moment all three documents land. Proof of identity, proof of address and confirmation of your payment method are each checked in turn. A clear photo beats a blurry one, and the clock only starts once the set is complete.

accountWhat happens when a complaint isn't settled?+

Ask our complaints address first and give the team the chance to resolve it. If the outcome still leaves you unhappy, the Malta Gaming Authority, our regulator, takes it up from there. Our licence with that body is MGA/B2C/738/2018.

accountWhat if I'd rather write in another language?+

Four tongues are spoken by the team: English, German, Finnish and Norwegian. An Australian player is answered in English without waiting for a shift change. Requests in the other three are handled by the same round-the-clock crew.

Escalation Path

Crazyking Casino Complaint Route

After reading, you will know the order to follow when a reply leaves you unhappy

Where Do I Begin?

Start with live chat or e-mail and describe what went wrong in plain words, adding any payment reference. Staff log the case and tell you what happens next.

Your Case Reference

Ask for the reference number once the case is open, then keep every reply from the team. An answer typically lands within six hours by e-mail.

A Second Look

If the reply misses the mark, take the same reference to [email protected] and explain what remains unresolved. A senior review follows before the case closes.

Crazyking Casino Final Position

Crazyking Casino sends a final written position once the review ends. Only then, with that outcome in hand, may you bring the matter to the Malta Gaming Authority.