Identity check

Crazyking Casino: Your withdrawal is waiting on the identity check

The license obliges us to confirm who you are and where your money comes from, and the check normally takes 41 hours.

Start verification

MGA LicensedRegulated by the Malta Gaming Authority since 2018 under license MGA/B2C/738/2018.

The check at a glance

See where your check stands

Six lines settle who reviews your file, what regulates it and how quickly it moves.

Who checks

Crazyking Casino Ltd.

License

Malta Gaming Authority, MGA/B2C/738/2018

How long

41 hours

Mandatory

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Documents in hand

Get through the check on the first try

You will know exactly what each upload must show before you send it to the review team.

A copy that clears review

Send a photo or scan of your proof of identity with all four corners inside the frame and no glare across the text. Straight-on shots read best.

Full page, nothing cropped

Pick a proof of address issued in your name within the last few months and upload the full page, including the header and any footer.

Mask the middle digits

Show the payment method in your own name, with the first and last digits visible and the middle masked if you prefer.

Reply from your registered address

Keep an eye on your inbox for a request for a clearer copy, and answer from the same e-mail address registered on your account.

Papers and proof

Documents that pass the first look

You will know which papers we accept and what each copy has to show on its face.

Proof of identity

ConfirmsYour name, face and date of birth

Must showPhoto page, unedited, all edges visible

Proof of address

ConfirmsWhere you actually live

Must showYour name, address and a recent issue date

Payment method confirmation

ConfirmsThe account or card is yours

Must showYour name plus the method's first and last digits

Know the trigger

When Will Crazyking Casino Ask for Your Documents?

After reading, you will know which event pulled the request for documents into your account.

Watch What the Limit Change Brings

Raising a deposit limit tells us more money is about to move, so the money-laundering rules kick in and we ask for a full identity check first.

Details Agree, Check Clears

A name spelled differently from the ID, a date or an address that does not line up, and the file goes to a manual check until the details agree.

Looks Young Enough to Check?

Because the licence allows only adults to play, any profile that looks younger than 18 gets a proof of identity request before deposits or play continue.

Why the First Payout Waits?

The licence requires a completed check before any payout leaves, so the first withdrawal pauses while proof of identity, address and payment method are confirmed.

Routine Question, Not an Accusation

Holding licence MGA/B2C/738/2018 from the Malta Gaming Authority means we must ask where gambling money comes from. Expect the question after larger or repeated deposits; it is routine AML work, never a suggestion that you did anything wrong.

Depending on your answer, verification may ask for one or more of these:

Recent bank statements
Payslips or employer letter
Tax return summary
Proof of a property sale
Evidence of an inheritance

Clear the Check on the Second Try

Check the Expiry Date First. An identity paper past its expiry date cannot confirm who you are today, so the reviewer has nothing current to work from. Request a renewal and resend the new copy Send a valid passport alongside it

Bill From an Earlier Address. Address proof is refused when the paper is older than the check needs, because it no longer shows where you live now. Order a fresh statement from your provider Use a bill issued this month

Send the Original Untouched. Cut edges, blacked-out lines or a filter on the image stop the reviewer from confirming the document is genuine and complete. Resend the untouched original file Show all four corners uncropped

Fewer back-and-forths

Straight answers on identity and fund checks

Read this while a check sits open or before you send a second set of papers.

Will I have to send my documents again further down the track?+

Not while your account stays current. A fresh set is asked for when a document expires, when your details change, or when a later review calls for an updated copy. Uploaded papers are kept on file, so a repeat is rare once the first set passes.

How long does the Crazyking Casino check take once I send everything?+

Allow up to 41 hours from the moment a complete set arrives. Most checks close well inside that window, and a blurry or cropped file is the usual reason one runs long. Every stage is handled by our own team, so nothing sits waiting on a third party.

Are the papers I send kept safe from other people?+

Yes. Files move over 128-bit SSL encryption and are read only by the team handling your case. We hold a Malta Gaming Authority licence under MGA/B2C/738/2018, and our systems are reviewed by eCOGRA and Gaming Laboratories International.

Can the casino ask me for documents before I try to withdraw?+

Yes, a request can land earlier, at registration or around your first deposit. The licence does not permit a withdrawal to be released before the check closes. Sending your papers at the earliest request keeps a later payout from stalling.

Can I send my documents from my phone instead of a computer?+

Yes, and most players do. A phone camera captures both sides of an identity document and the corners of a statement without a scanner. Rest the handset flat, use daylight and check the preview before you send the file.

Why is the casino asking where my money comes from?+

This is a routine step our licence requires in the fight against money laundering, not a suggestion of wrongdoing. Explaining a salary, savings or a property sale in a line or two is usually all it takes. A short, clear answer closes this stage quickly.