Account controls

Crazyking Casino Responsible Gambling and Self-Exclusion Tools

Play only from 18+, and deposit limits, loss limits, session time limits, reality checks and self-exclusion sit in every Crazyking Casino account.

Set a deposit limit

MGA LicensedRegulated by the Malta Gaming Authority since 2018 under license MGA/B2C/738/2018.

The basics

Read the essentials before you open the lobby

These five lines answer the questions most people bring here first.

Minimum age18+

LicenceMGA/B2C/738/2018

National registerBetStop

National Gambling Helpline1800 858 858

Account questions[email protected]

Five tools

Choose your caps before the first spin

Worth a look on any evening when the spending feels faster than the fun.

What can I cap first?

Caps what you can pay in over a period you choose, and it is best switched on the moment you join, before any deposit.

Pick your loss ceiling

Stops further play once your net losses reach a figure you pick, which suits anyone who wants a ceiling rather than a surprise.

Does the session stop itself?

Ends the session when your chosen time is up, so switch it on whenever you play late or lose track of the clock.

On-screen reminders

Shows a reminder on screen with how long you have played, which helps when you want a nudge without ending the session.

Account closed, not just capped

Blocks your account for a set period you can extend, and it is the right tool when a break, not a smaller cap, is what you need.

Limits in place

A cap in four clicks, done before the first game

Use this when you want the limit live before the next deposit leaves your bank.

Where do the controls live?

Open your profile menu from the lobby and look for the responsible gambling area, where every control sits in one place.

Capped deposit, capped loss

Pick deposit, loss or session time according to the habit you want to hold back, rather than applying all three by default.

Room for a slow fortnight

Choose how long the cap should last, then set a figure you can hold to on a quiet week as well as a busy one.

Saved, then checked

Save the change and reopen the section to see the limit listed, so you leave knowing the cap is active rather than assumed.

Catching it early gives you your evenings back

By the time an evening feels heavy, the pattern has usually been repeating for weeks. Catching it early keeps the choice in your hands, and a limit set before play is the first, simplest step back to entertainment.

Looking back over the last few weeks, some of these may feel familiar.

You check the balance before you check messages
Chasing a bad night with a bigger deposit
Play time eating into sleep or work
Borrowing or selling something to keep playing
Hiding how much you play from family
Feeling flat when you are not in the lobby
Promising yourself a stop that keeps moving

Can a relative block play too?

Who sees my ID? Before anyone plays, the age gate asks for a date of birth and turns away anyone under 18. Proof of identity is then checked before the first withdrawal, so a false entry is caught early.

A quieter shared screen. On a shared phone or home computer, gambling site blockers keep the lobby out of reach between sessions. Fewer tabs open at the kitchen table often means fewer surprise deposits.

Where do I start with them? Pick a calm hour, speak about what you see rather than what you suspect, and skip blame altogether. The National Gambling Helpline on 1800 858 858 is free at any hour, for the person playing and for you.

Three places to turn

Help costs nothing and stays private

Where to turn tonight, at no cost, and that asking for help does not put anything on record.

National Gambling Helpline

Reaching this line connects players and worried relatives to free telephone and online chat counselling, every hour of every day, and the conversation stays private. Self-help tools and a directory of local services come with it. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run by this peer network let people who gamble, and the relatives standing beside them, sit with others who understand the pull. Groups meet across Australia, and joining one carries no cost. gaaustralia.org.au

National Debt Helpline

For the money side of a gambling problem, this free service offers financial counselling on weekdays during business hours. Its advisers help players and families work through what is owed and what comes next. ndh.org.au

A break of a day, or a stop of months

Before the mood turns: a pause. Set from your account, this break covers hours or days and quietly closes the lobby until it ends, so nothing is decided in a hard moment. Access returns on its own when the chosen stretch is over.

A long stop you cannot undo. Choosing this closes your access for a long stretch, and the decision cannot be reversed early. Ask support to start it while you are calm, and the account stays shut for the whole period you agree.

BetStop: the national register. Run by the Australian Government through ACMA, this register covers licensed wagering providers and holds you out for at least three months, up to a lifetime. Applications are made online and take around five minutes, with a support person allowed to help. betstop.gov.au

You are asking now

What changes once you ask for limits?

After these answers you will know which option closes what, and for how long it lasts.

Why does Crazyking Casino check my age before I can play?+

Because the licence behind this site is for adults only, and the minimum age in Australia is 18+. Age is confirmed during the verification check that also covers your address and payment method. A person below that age cannot hold an account here.

Can I change a deposit limit later, and where?+

Yes, and you do it in the same part of your account where you first set it. Some players move the figure down when money feels tight and back up when it eases. Decide on the amount before a session starts rather than in the middle of one.

How do I close my account for good?+

Send the request from your registered email address to the support team at [email protected]. They confirm it in writing once the account is shut. Closure is a lasting step, so read the confirmation carefully before you reply to it.

Does self-exclusion here stop me playing at other casinos too?+

No. A self-exclusion set in this account covers Crazyking Casino only. A national register does exist here: BetStop, run by the Australian Government, blocks you from licensed online and phone wagering providers across the country. Joining it also stops their marketing reaching you.

Can I take back a self-exclusion before the period runs out?+

No. The exclusion stays in place for the whole period you chose, whether that is a short block or an open-ended one. Plan the length as if you will not be able to reverse it, because you will not. Short breaks belong in the pause tools, not here.